Privacy Policy

1. Data controller / business identity

The entity responsible for personal data processed in connection with the Service (where EU/UK "controller" concepts apply) is:

RankKar

c/o RankKar Lahore, Pakistan

Email: info@rankkar.app

2. Information we collect

• Account data: name, email address, phone number where provided, password or authentication tokens, and identifiers from social sign-in (e.g. Google subject ID) when you choose that option.
• Business data: business and branch profile information you enter (names, categories, locations, review URLs, WhatsApp details, etc.).
• Feedback data: ratings, comments, and metadata submitted by end customers through flows you configure.
• Technical data: IP address, device/browser type, approximate location derived from IP where available, timestamps, and diagnostic or security logs.
• Billing data: subscription status, plan, and transaction references from our payment processor; we do not store full card numbers on our servers.
• Communications: messages you send us for support.

3. How we use information (purposes)

• To create and maintain your account and authenticate you.
• To provide, operate, and secure the Service and its features.
• To enforce plan limits, prevent abuse, and comply with law.
• To process subscriptions and communicate billing-related information.
• To send service, security, or policy notices (not marketing, unless you opt in where required).
• To improve reliability, performance, and user experience.

4. Legal bases (EEA, UK, and similar jurisdictions)

Where GDPR or equivalent rules apply, we rely on: performance of a contract (providing the Service you request); legitimate interests (security, analytics, product improvement), balanced against your rights; consent where required (e.g. certain cookies or marketing); and legal obligations.

5. Cookies and similar technologies

We and our providers may use cookies or local storage for session, security, preferences, and (where applicable) analytics. You can control cookies through your browser settings; blocking some cookies may limit functionality.

6. Third-party services

We use vendors for hosting, email delivery, authentication (such as Google sign-in when you enable it), payments, AI features where offered, and similar functions. They process data on our instructions or their own terms as applicable. We do not sell your personal information.

7. International transfers

We or our providers may process data in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for transfers from the EEA, UK, or Switzerland.

8. Sharing

We share personal data with service providers who assist us, with professional advisers when necessary, and with authorities if required by law or to protect rights and safety. In a merger or acquisition, data may transfer as part of that transaction with appropriate notice where required.

9. Retention

We retain information while your account is active and for a reasonable period afterward for backup, legal, tax, or dispute purposes, or as required by law. Feedback and logs may be deleted or anonymized according to internal retention schedules.

10. Security

We implement reasonable technical and organizational measures to protect personal data. No method of transmission over the internet is completely secure.

11. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, to restrict or object to certain processing, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us at info@rankkar.app. We may need to verify your identity before responding.

12. Children

The Service is not directed at individuals under 18. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with a new "Last updated" date and, where appropriate, provide additional notice.

14. Contact

Privacy questions: info@rankkar.app
https://rankkar.app